Shipping policy

Processing Times:

All orders are processed within 1-2 business days. In the event of a high order volume, processing times may extend to 3-5 business days. We appreciate your patience and are committed to getting your pet products to you as soon as possible.

Delivery Times:

• United States: Expect your items in 3-5 business days. In times of tremendous support from our customers, please allow for potential extended delivery times of 8-12 business days.
• Canada: Deliveries will take 7-11 business days, as part of our international shipping offerings.
• United Kingdom: Anticipate 8-12 business days for delivery, also through our international shipping services.
• Australia: Items will be delivered within 12-20 business days as part of our commitment to international shipping.
• Rest of the World: Delivery times can range from 6-20 business days, depending on your location.

Handling:

Orders are typically dispatched from our US warehouse located in Idaho within 1-2 business days, and every order comes with a tracking number from dispatch to delivery. Packages are shipped in durable packaging to prevent damage during transit.

Nimble Pets is dedicated to ensuring that your order reaches you on time. However, we are not liable for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses or addresses corrected post-dispatch.

Nimble Pets is not responsible for any customs or import charges imposed by the shipping service.

Tracking Your Order:

A tracking number will be sent to your email once your package is on its way. You can monitor your package's journey to ensure it reaches you safely.

Incorrect Address:

If you've made an error in your shipping address, please respond to your order confirmation email with the correct details. For immediate assistance, email us directly at info@thenimblepets.com. Address corrections can only be made if the order has not yet been shipped.

Shipping Enquiries:

For any questions related to shipping, please don't hesitate to reach out to us at info@thenimblepets.com. Our team is here to help ensure your shopping experience is as smooth and enjoyable as possible.